Delivery Policy

1. How Your Subscription Is Delivered

• Your subscription is activated on your account as soon as your payment succeeds, usually within a few seconds
• You can then read every subscriber article and download the documents that come with them
• A confirmation email with your receipt and invoice is sent to the email address on your account, and they are also available on your account page
• There are no shipping charges and no physical delivery

2. If Access Does Not Start

If your payment succeeded but your account does not show an active subscription within 30 minutes, sign out and sign in again. If it still does not appear, contact us with your payment reference and we will activate it or refund you as described in our Refund & Cancellation Policy.

3. Emails

Account and subscription emails are sent to the address on your account. If you do not receive them, check your spam folder and add our sender address to your contacts.

4. Events

• When you register for an event, your entry ticket (a QR code) is emailed to the address you entered within a few minutes
• You can also open your ticket from the link in that email and show it on your phone at the entrance
• If the email does not arrive, check your spam folder, or register again with the same email to receive a new ticket
• Events are run by their organisers; any entry fee is paid to the organiser at the venue

5. Contact